Accessibility

Accessibility statement for www.mycoventry.org

This accessibility statement applies to www.mycoventry.org

This website is run by My Coventry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

most older PDF documents are not fully accessible to screen reader software
live video streams do not have captions
you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

mycoventry@coventry.gov.uk
call 08085 834333

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us mycoventry@coventry.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: mycoventry@coventry.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

MyCoventry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Any new PDFs or Word documents we publish will meet accessibility standards

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Contacting us by phone or visiting us in person

We can provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Preparation of this accessibility statement

This statement was prepared on 17th June 2021. It was last reviewed on 17th June 2021.

This website was last tested on 17th June 2021. The test was carried out by siteimprove.com which tested all pages within mycoventry.org

Our current score is 100% (compared to an industry benchmark of 78.3%).